1. About AuditX
AuditX is a Google Ads audit and competitor intelligence service operated by Performix LLC ("AuditX," "we," "us," or "our"). These Terms govern your use of our website at auditx.com and any services you purchase from us.
By accessing our website or engaging our services, you agree to these Terms in full. If you do not agree, please do not use our services.
2. Services
AuditX offers the following service tiers:
- Snapshot ($249) — One-time Google Ads account audit with a written action plan, delivered within 5 business days.
- Deep Dive ($449) — Comprehensive audit plus competitor analysis, with 2–3 revision sessions over 15 days.
- Full Stack ($999) — Extended 60-day engagement including ongoing optimization, weekly reports, and competitor tracking.
The exact scope of each service is confirmed during the discovery call prior to payment. We reserve the right to adjust service inclusions with reasonable notice.
3. Booking & Engagement Process
Our engagement process works as follows:
- You book a 30-minute discovery call via Cal.com
- We discuss your needs, confirm scope, and recommend the appropriate service tier
- You receive an invoice with payment instructions
- Work begins upon confirmation of cleared payment
- Deliverables are provided within the agreed timeframe
4. Payment Terms
All payments are due prior to the commencement of work unless otherwise agreed in writing.
- Payment is accepted via ACH bank transfer or wire transfer to our Mercury business account
- Invoice details will be provided following your discovery call
- Payment must be received within 5 business days of invoice issuance
- Work will not commence until payment has cleared
- All prices are in USD
Late payments may result in delayed project start dates. We reserve the right to cancel a booking if payment is not received within the specified timeframe.
5. Refund Policy
All sales are final. Due to the time-intensive and fully custom nature of our audit services, we do not offer refunds once work has commenced.
- No refunds after work begins — Once audit work has started, no refunds will be issued under any circumstances. Every engagement involves significant time, research, and proprietary analysis from our team.
- Audit extension instead of refund — If you feel the audit did not fully address your scope, or if circumstances changed during the engagement, we will extend the audit period or revise deliverables at no additional cost, at our discretion.
- How to request an extension — Any concerns must be raised in writing within 7 days of delivery. Extensions and revisions are provided at AuditX's sole discretion based on the nature of the request.
We stand behind our work. If something isn't right, we will make it right — we just don't do refunds.
6. Client Responsibilities
To deliver the best audit, we may require you to:
- Grant read-only or manager access to your Google Ads account
- Provide relevant business context (industry, goals, target audience)
- Share a list of known competitors if applicable
- Respond to follow-up questions within a reasonable timeframe
Delays caused by failure to provide necessary access or information may affect delivery timelines. We are not responsible for delays resulting from your failure to cooperate in a timely manner.
7. Deliverables & Intellectual Property
Upon receipt of full payment, you own the deliverables we create specifically for you (audit reports, action plans, competitor analyses).
We retain ownership of our methodologies, frameworks, templates, and processes used to produce those deliverables.
You may not resell, redistribute, or license our deliverables to third parties without our written consent.
8. Confidentiality
We treat all client information — including ad account data, business metrics, and strategy — as strictly confidential. We will not share your information with any third party except as necessary to deliver the service or as required by law.
Similarly, we ask that you keep any proprietary methods or frameworks we share with you confidential and not share them publicly.
9. Results Disclaimer
Our audits and recommendations are based on best practices, data analysis, and industry expertise. However, we do not guarantee specific outcomes, including improvements in ROAS, conversion rates, or ad spend efficiency.
Results depend on factors outside our control, including how recommendations are implemented, market conditions, and platform algorithm changes. Past performance of similar audits does not guarantee future results.
10. Limitation of Liability
To the maximum extent permitted by law, AuditX and Performix LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.
Our total liability for any claim arising from our services shall not exceed the amount you paid us for the relevant service engagement.
11. Governing Law
These Terms are governed by the laws of the United States. Any disputes arising under these Terms shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration in accordance with applicable rules.
12. Changes to These Terms
We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page. Your continued use of our services after changes are posted constitutes your acceptance of the updated Terms.
13. Contact Us
For any questions regarding these Terms, please contact us:
- Email: hello@auditx.com
- Business: Performix LLC